We are very pleased to announce the release of some innovations that will further support you in your ecommerce journey while helping you achieve greater online growth.
In this release, we've added several features to improve our business users' functionalities and offerings to end users. This version includes new provider integrations with Delivery Solutions and Bambora to bring last mile delivery and a new payment gateway to the Orckestra Commerce Cloud platform's out-of-the-box capabilities. Additionally, we have greatly improved both sides of the user experience on our Reference Application, bettering the experiences of both our clients and their customers.
Here is a look at some of our most recent product updates:
Order Management System (OMS)
New Out-of-the-Box integration with last mile delivery provider Delivery Solutions
The Delivery Solutions carrier provider is now part of our out-of-the-box solution. Delivery Solutions is a carrier aggregator offering same-day delivery services through carriers such as DoorDash, Lyft, UberEats, etc. By being integrated into the platform, solutions built upon Orckestra Commerce Cloud (OCC) version 5.2 and beyond can offer same day delivery to their customers through multiple avenues.
New Out-of-the-Box integration with Bambora payment gateway
Joining this integration is another out-of-the-box provider in the Bambora payment provider. This new Bambora provider is based on a new microservice architecture for payment integrations. Through this approach, an independent and distinct Bambora Payment Microservice lies between the OCC platform and Bambora services. This approach makes it easier for clients to adopt and maintain Bambora payments using the OCC platform.
New OMS filter targeting Fulfillment dates
Orckestra Commerce Cloud 5.2 introduces the possibility for OMS users to decide which date to use when filtering orders. Previously, filtering orders by date concerned the order creation date. With OCC 5.2, a date type selector is added alongside the filter date interval.
The following screenshot depicts the date selector and its possible values.
Ability to unlock a customer account from the OMS
Orckestra Commerce Cloud 5.2 introduces the possibility for users of the OMS to unlock a customer account locked from having too many failed attempts at login. Through this functionality, a CSR agent is able to assist a consumer in unlocking an account. Note that accounts locked for this reason automatically unlock themselves after a predefined duration.
The following screenshot shows the feature with the time of automatic unlock and the command to manually proceed with unlocking.
Commerce Management
Users can now delete expired price lists in the user interface.
Mobile Store Fulfillment Application (MSF)
Custom line item ordering in MSF
The Mobile Store Fulfillment application now offers a mechanism to sort order line items. Through this functionality, a PS team can instrument MSF to display line items in a customized order.
This feature benefits our clients’ store pickers by helping them be more efficient with optimal picking routes when using MSF.
The following screenshot shows an example of a picking list with three items found in a particular section and rack, ordered by rack number.
Business users can now leverage the fields, in both ascending and descending order, that already exist in their PIM application to alter the line items' display order.
Settings Application
There has been a new level of rights and permissions to more accurately reflect the responsibility structures found in our clients' organizations. This new level is intended for locations (store and warehouse) managers and allots them the necessary rights and permissions to do their job better and more easily. This role is applicable for location managers and would allow them to manage only their location's pickup and delivery timeslots, operation hours, fulfillment settings, and other relevant information, without needing system-wide administrator rights.
The following figures depict the two new locations roles introduced in OCC 5.2
Reference Application
Grocery RefApp Improvements
We are excited to announce that we now offer a new out-of-the-box version of the Reference Application that has been designed specifically for the grocery vertical. This grocery specific RefApp includes several new features to better not only the end users’ experience, but also that of our clients. Below you can see some of the features of the new Grocery Reference Application in action:
Using the information stored in the Product Information Management (PIM) application clients can now choose what is displayed to their customers. On the product tiles, essential attributes such as age restrictions and origin can be taken in with a glance. On each product’s designated page, things such as the nutrition facts table and lifestyles accommodated are configurable.
Configuration has also never been easier for our clients with our new automatic menu population from the PIM and hero banner creation process.
To create these banners, simply select the image you wish to use, the color of the button, and write your call to action.
For our clients’ customers there are also several new features such as: a smoother onboarding process, the ability to add items from the search bar, an improved navigation tree based on the product facets they’re looking for, and a one page checkout.
Translation Management
New to the Experience Manager is the ability to select content pages, package them together, and then send them to a third-party translation service. This feature can be configured to select which information is sent for translation. Once the third-party is done translating, the files can be easily re-imported to the Reference Application and be used as translated versions of the original content pages.
Platform Improvements
To improve the platform’s performance, inventory management has been further optimized. This optimization reduces the number of calls needed and greatly improves the platform’s response time.
